Billing channel
Public-app charges are created and processed only through a Shopify-provided billing solution. Digitdeck does not request payment-card details and does not direct merchants to an external checkout for app subscriptions. The Shopify approval screen is the authoritative statement of the charge a Merchant is accepting.
Monthly plans
Plans renew on Shopify’s applicable thirty-day app billing cycle unless cancelled. A subscription may contain module line items or usage components when disclosed before approval. Limits, allowances, currency, trial days, and recurring prices are displayed in the app and Shopify approval flow. There are no silent overages: when a hard allowance is exhausted, the affected work fails closed until the allowance renews, credits are added through an approved flow, or the plan changes.
Trials
Any trial is available only when shown in Shopify’s approval screen. One trial per store may be enforced. Trial access can be limited to the advertised modules and allowances. If the Merchant does not cancel before the trial converts under Shopify’s displayed terms, Shopify may begin billing. Digitdeck will not describe a trial differently in the listing, app, and approval screen.
Upgrades and downgrades
Upgrades, additional paid modules, and replacement subscription lines require Shopify approval when required by Shopify. Timing, proration, credits, and the next billing date are determined by the approval flow and Shopify billing rules.
Downgrades take effect at the time shown before confirmation. Data above a lower plan’s limit is not silently destroyed; Digitdeck may make it read-only, pause new processing, or provide a reasonable export/remediation period. Continued processing resumes when usage falls within the allowance or the Merchant upgrades.
Cancellation and uninstall
Merchants can cancel from the in-app billing area where available or uninstall the app through Shopify Admin. Cancellation stops future renewal according to Shopify’s billing state but does not retroactively void a paid billing period. Uninstall disables operational access and begins the privacy and deletion lifecycle.
Refunds and credits
Except where law requires otherwise, paid fees are non-refundable once a billing period begins. Digitdeck may grant a discretionary full or partial refund or credit for duplicate charges, confirmed billing errors, or substantial service failure. Requests should be made within thirty days of the relevant charge and include the store domain and Shopify invoice details.
Refunds and credits are processed through Shopify’s available mechanisms and are subject to Shopify’s invoice age, payment method, amount, and processing limitations. A refund of an app fee does not alter refunds that a Merchant independently issues to shoppers.
Taxes and currency
Prices are stated in the currency shown during approval. Shopify may calculate taxes, convert currency, and place charges on the Merchant’s Shopify invoice. The Merchant is responsible for taxes that Shopify or law assigns to it.
Billing disputes
Contact digitdeck.servicios@gmail.com before initiating a payment dispute so the charge can be investigated. This does not limit mandatory rights or Shopify support channels.